Frequently Asked Questions

You can book online through our booking service, Acuity, or submit an appointment request to tokyonails.helpdesk@gmail.com.

You must reschedule or cancel at least 12 hours before the start of your appointment window. You may only reschedule or cancel through your confirmation email or by contacting tokyonails.helpdesk@gmail.com directly - we do not accept rescheduling or cancellations on the day of service, over the phone, or via text/DM. See our Salon Policies page for a more in-depth overview of our cancellation policy.

Please reach out as soon as you are aware you will not arriving on time for your service. We will do our best to accommodate you but in the event of a full schedule we may have to downgrade the design level or type of service depending on how late you arrive. It is at the Artist’s discretion (with consideration for the schedule) whether or not we are able to serve you or if you will have to reschedule.

Accepted payment methods include Venmo, Apple Pay, Square, Zelle, and Cash.

Tip is not included in the price of your service, we recommend a minimum 15% gratuity for your Nail Artist - 100% of your tip goes to the Artist regardless of payment method.

Yes! Gift cards are available for purchase here

Contact tokyonails.helpdesk@gmail.com with the following information regarding your groups’ service: all members of the party’s first and last name, e-mail address and phone number; the type of service (including level of nail art/design) desired by each member and an idea of dates/what time of day your group is interested in coming in. After receipt of this information a member of the Tokyo Nails team will reach out directly to coordinate the service.

If you have standard No-Chip/UV Gel on your nails, that is no problem – we can always remove this for you at the time of your service. We do not do dip powder or acrylic nail removal at our salon. If you have either of those on your nails, we ask you have it removed prior to your appointment and arrive ready for your service with natural nails. If you arrive at your appointment with dip powder or acrylic nails, we will not be able to serve you.

Gel Overlay is what most people think of as No-Chip or UV Gel. Our specialized rubber gel product is applied overtop the client’s natural nails as an additional layer under the polish to strengthen the nail and to smooth out all the dents or ridges in the nail plate. Our patented product is more durable than typical No-Chip materials and achieves a long-wear manicure lasting around 3 weeks. 

Gel-X Extensions (often referred to as Gel-X) have the malleability of soft gel polish with the added benefit of length extension. The extension tip is applied directly on top of your natural nail using our specialized rubber product and the extension can be cut and shaped to your preference. A healthier alternative to Acrylic/Dip Services that typically lasts 3-4 weeks.